Lots of practice’s have been asking about “multiple requests from patients/different solicitors, to provide them with the full patient’s medical record”. You only have to provide this once, if the patient changes to a different legal team it is up to them to get their details off the previous one or they will have to pay for a replacement. In terms of charging for duplicate requests, ensure your charges cover all of your expenses, this may not be a standard charge for each request. Also even if the patient wanted their complete medical record, if they are being charged for a replacement, it may be they only need specific events or sections of their record!