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Privacy Policy

This privacy policy sets out how Insight Solutions IT Services Ltd (Insight Solutions) uses and protects any information that you give them when you use this website or contact us to use our products or services.

Your personal information is an important part of the service we provide to you.  For instance, it lets us provide information to you such as topical hints & tips and best practice as well as updating you about Insight products & services providing you are happy for us to do this (have given us your consent).  The fact the law is changing (May 2018) only builds on what we already do today - and that is to give your personal information the respect and security it deserves.

Insight Solutions is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, you can be assured it will only be used in accordance with this privacy statement.

Insight Solutions may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 1st November 2017.

What we collect

We may collect the following information:

  • Name and job title
  • Organisation address
  • Email address
  • Telephone number – main organisation and direct dial/mobile if offered
  • Clinical system

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping
  • We may use the information to improve our products and services
  • We may periodically send promotional emailsabout new products, special offers or other information which we think you may find interesting using the email address which you have provided
  • To send you our monthly newsletter - if you have told us you would like to receive it
  • To send you any products you have ordered
  • To send out invoices and confirmation emails
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone or mail.


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure,we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. 

Working with practices on-site/remotely

When one of our consultants is working with you on-site, you will have given express agreement for them to have access to your clinical system.  As part of our work during our time at your practice it may be necessary to access patient details and subject to statutory rights we acknowledge that under no circumstance shall we disclose any details to a third party.  If we do have any access to patient details, this will be only when absolutely necessary and will be as limited as is possible. 

Changes will not be made to any patient records by Insight Solutions unless expressly asked to do so by the Practice. 

We recognise the importance of keeping all information that is made available to us completely confidential.   Insight Solutions will always ensure they provide only the services they are contractually obliged to do so and for which you have given them permission.  They will also ensure that all data is appropriately filed or destroyed before leaving the premises.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. 

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. 

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over any other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, you will have to give consent for all options – this includes us retaining your information as well as details you request on any products and services
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at info@insightsol.co.uk

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee may be payable. If you would like a copy of the information held on you please write to Fiona Lawson, Data Controller, Insight Solutions IT Services Ltd, 2nd Floor Droitwich Medical Centre, Ombersley Street, Droitwich Spa, WR9 8RD

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible. We will promptly correct any information found to be incorrect.