As part of the support outlined in the Delivery Plan for Recovering Access to Primary Care, practice and PCN managers can nominate one member of staff, ideally reception staff and care navigators involved in triaging requests, to complete virtual care navigation training at foundation or advanced level - https://capitaknowledgepool.fra1.qualtrics.com/jfe/form/SV_2s4oUQaWXx8CZKu
On completion, individuals will be confident to communicate effectively with patients and be able to signpost to the most relevant team member or local services depending on patient needs. This training is fully funded by NHS England until March 2024. For more information, emailcarenavigationtraining@england.nhs.uk