Do you have a robust process for document workflow within your admin teams? Does this help reduce the admin burden on your clinical staff?
Pre-COVID, many practices had a workflow process which ensured limited to no clinical intervention was needed for 75%+ of correspondence coming into the practice. However, many practices have slipped back - could be due to high staff turnover, high sickness levels and due to sheer volume of correspondence being received.
Previously when practices were changing their MCC Workflow process, they needed quite specific training; at that time, off-the-shelf training worked for many practices. However, the training practices need now is very specific so off-the-shelf solutions are not going to hit the spot.
Insight can deliver tailored, personalised training solutions. Purchase a day’s bespoke training and you will receive:
- Either a full day or two half-days training
- Review and update of your practice policy
- Clinical system re-configuration
- Based on any updates made to your practice policy
- Clearing out-dated information, templates, etc
- Read Code formularies (where appropriate)
- Generally tweaking your systems to better meet your needs
- Staff training
- MCC Process including changes to your protocol
- Clinical system/scanning solutions
- SNOMED Training
- Basic medical terminology
- What needs to be coded from patient letters
- Coding data appropriately in patient records
(If you believe you have a robust system but maybe just want an expert cast their eye over your process/protocol to see if you can make any improvements, we can offer a 1/2 day consultancy).
Training is for up to 4 members of staff at any one time, can include clinical staff also to ensure we are creating a solution to best meet the needs of the admin team as well as your clinical team.
This type of training is completely flexible and fluid to meet your needs - for more information, an informal chat to answer any of your queries or to book a date, contact Fiona on 01527 557407 or email laura@insightsol.co.uk