Patient Access - Password Security

Sunday 2nd Aug 2020

The security of personal data is of utmost importance. Patient Access are implementing two new security measures which should take effect by the end of July.

Security PIN code

In line with data security best practice, an additional authentication step for use when signing in will be introduced. Users will be asked to set a five-digit security PIN code that they will need to enter when signing in to the app, as well as their password.

Mobile phone number

Patient Access users will be asked to provide a mobile number if they have not done so already. This is to further authenticate them if they need to reset their password. This is an optional security measure but it is highly recommend to help further protect patient data.

All users will be emailed to inform them of the updates, requesting they contact the Patient Access Support team rather than their GP practice if they have any questions. However, if patients’ contact practice’s directly please direct them to the Patient Access support site where they can contact Patient Access directly -

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