Seminars and Workshops

Attending a QOF seminar will ensure that not only are you up-to-date with changes but that you are able to maximise your achievement using best practice methods. As well as this, Insight will give you the necessary information for you to be able to plan your QOF year so that you are as efficient as you possibly can be.

Target audience - Any members of the practice or PCT/LHB team who have any QoF responsibility

Duration - Half-day seminar

Booking information - Number of delegates: 1 - 30

Prevalence & Disease Registers

This seminar will explain what prevalence is and why it is vital that practices ensure the accuracy of their registers. A low prevalence could mean that the practice have a data quality issue; this not only affects practice income but also the services that are provided to patients.

Target audience - GPs, Practice Nurses, IT Managers, Administrators, any member of staff involved in data quality and QOF, both practice & PCT/LHB.

Duration - Half-day seminar

Booking information - Number of delegates: 1 - 30

Beginners introduction to QOF

There is so much for newcomers to general practice to learn and so little time to do it. This seminar will give a simple but straight forward introduction to QoF to enable attendees to prioritise their QoF workload in order to maximise patient care and achievement.

Target audience - Any members of staff who are new to primary care, both practice & PCT, or any members of staff who are taking on a more active role in managing QoF.

Duration - Half-day seminar

Booking information - Number of delegates: 1 - 30

Effective Use of Exception Codes

On completion, delegates will understand how best to utilise exception codes and when to or not to use them. They will also understand prevalence in relation to QoF. This is to ensure that practices are working with the rules of exception coding, to prevent the practice from being penalised but not at the expense of good quality patient care.

Target audience - GPs, Practice Nurses, IT Managers, Administrators, any member of staff involved in data quality.

Duration - Half-day seminar

Booking information - Number of delegates: 1 - 20

QOF for Assessors (inc Apollo Toolkit if applicable)

Ensure that your assessors are equipped with all the skills necessary for them to make a significant contribution when carrying out assessments.

Target audience - Clinical & non-clinical assessors, from practice, PCT/LHB or lay members.

Duration - Half-day seminar

Booking information - Number of delegates: 1 - 20

Summarising Patient Records

A comprehension review of the whole process of summarising notes, allowing you to ensure that all your protocols and procedures are up-to-date, as well as reflecting on the process you follow to confirm that your summarising process is the best it can be.

Target audience - Receptionists, Administrators, Notes Summarisers, any member of staff involved in the process of notes summarisation or recording of data from external sources.

Duration - Half-day seminar

Booking information - Number of delegates: 1 - 30

Enhanced Services

Bespoke seminars tailored to local requirements

Insight is pleased to confirm that bespoke seminars are available to meet local needs. One of the key's to our success is our flexibility in your training programmes. Whilst seminars follow a general agenda, where possible, we do ensure that all of our training programmes have built-in flexibility for maximum impact. Seminars can always be tailored where possible to the local needs of the audience if applicable.

Target audience - Any relevant member of practice or PCT/LHB staff

Duration - Half-day seminar

Booking information - Number of delegates: 1 - 30

Managing the Clinical DES'

This seminar covers the five clinical DES'. Will you achieve the thresholds, are your registers accurate and do you know exactly what to include in your year end audits? Payment will only be made following proof from practices that services have been provided.

Target audience - GPs, Practice Nurses, IT Managers, Practice Managers & any practice members responsible for data quality & auditing.

Duration - Half-day seminar

Booking information - Number of delegates: 1 - 30

Data accreditation including CHART, e-audit & CHART-Online (England)

This seminar provides an understanding of the data accreditation process, use of the available software & running audits/queries.

Target audience - GPs, Practice Nurses, IT Managers, Administrators, any member of staff involved in data quality.

Duration - Half-day seminar

Booking information - Number of delegates: 1 - 30

Preparing for Paperlite

This seminar is designed for all practices that are embarking on becoming paperlite, allowing you to ensure that all your protocols and procedures are up-to-date, as well as reflecting on current processes and making any necessary adjustments.

Target audience - This seminar focuses practices on the practicalities of becoming paperlite, therefore ideal attendees are those who are part of the project management team who have the confidence & authority to return to the practice and put plans & processes into place.

Duration - Half-day seminar

Booking information - Number of delegates: 1 - 30

General seminars

Read codes for beginners

Read Codes are pivotal to every piece of data we enter into our clinical systems. They determine:

Patient's past medical history
Patient's on-going clinical care
Clinical governance
Income

Because of these reasons, it is essential that everyone who enters any data into patient records has received the appropriate training. Entering incorrectly coded data could be catastrophic.

Target audience - Essential for every member of the PHCT & PCT who are new to read codes or who may want a basic refresher to ensure that they fully understand the hierarchal structure.

Duration - Half-day seminar

Booking information - Number of delegates: 1 - 30

Information Governance

Information Governance applies to everyone who handles personal or patient identifiable information. Although part of the IM&T DES (England), this topic applies to every practice. You must ensure that all staff are aware of their responsibilities, best practice in handling all forms of data sources, both electronic & manual and what a breach of their responsibilities could result in.

Target audience - This seminar can be run at a management level and also at a more general level to appeal to all members of the PHCT.

Duration - Half-day seminar

Booking information - Number of delegates: 1 - 30

Data Quality & Validation

In this new world of sharing data, never has it been more important to ensure that your data is of the highest quality. Attendance at this seminar will help you to understand why this is important, how you identify poor data with a view to correcting it. This seminar is appropriate for all members of the PHCT, however, it will be necessary for delegates to return to the practice & implement policies & procedures.

Target audience - GPs, Practice Nurses, IT Managers, Administrators, any member of staff involved in data quality.

Duration - Half-day seminar

Booking information - Number of delegates: 1 - 30

Disaster Recovery & Business Continuity

Disasters, big or small, can occur at any time & can seriously affect the services that you provide. Have you planned for all such incidents? Do not leave this to chance - not being prepared for a disaster can have a long-term damaging affect on businesses & income.

Target audience - This seminar is available for groups or individual practices. In groups, topics will be generalised, for individual practices, content will be much more specific.

Duration - Half-day seminar

Booking information - Number of delegates: 1 - 30

Read Codes & Data Quality

Read Codes are pivotal to every piece of data we enter into our clinical systems. They determine:

Patient's past medical history
Patient's on-going clinical care
Clinical governance
Income

Because of these reasons, it is essential that everyone who enters any data into patient records has received the appropriate training. Entering incorrectly coded data could be catastrophic.

Target audience - This seminar is aimed at any staff involved in adding data to the clinical system, including GPs, practice nurses, IT managers, and administrators. All attendees should have a general working knowledge of read codes - for those who do not, the basic read code seminar would be more applicable at this stage.

Duration - Half-day seminar

Booking information - Number of delegates: 1 - 30

Medical Terminology for non-clinical staff

Many non-clinical roles in general practice include coding patient information, from admin codes to clinical codes. It is essential that all information coded is accurate; from the date right through to the diagnosis or symptom. Many non-clinical staff have never received any medical terminology training, they just 'pick it up' as they go along. Is this sufficient when we are talking about critical patient information and on-going care of the patient? This interactive workshop enables beginners to feel confident enough to understand how clinical terms are put together to make words. This understanding will result in a higher quality of data recorded with far fewer mistakes being made.

Target audience - Non-clinical staff whose roles involves clinical data recording. This workshop is not only ideal for beginners but also for any non-clinical staff who struggle along coding clinical data that they just do not fully understand.

Duration - Half-day seminar

Booking information - Number of delegates: 1 - 20

Practice Nurse IT Seminar

This seminar will give practice nurses a background to their IT systems, which they muddle along with everyday but don't always really fully understand. They will be able to use these new skills and apply them to ensuring that all patient data entered and stored is accurately & relevantly recorded.

Target audience - Practice Nurses and Health Care Assistants

Duration - Half-day seminar

Booking information - Number of delegates: 1 - 30

Caldicott Leads Workshop

Essential for every Caldicott Lead, this interactive workshop is ideal for all Caldicott Leads, both clinical & non-clinical, to understand all the implications of the role as well as looking at scenarios that could well happen if they haven't already!

Target audience - Caldicott leads

Duration - Half-day seminar

Booking information - Number of delegates: 1 - 20 (As this is an interactive workshop, maximum delegates 20)

Clinical System Seminars (EMIS LV, EMIS PCS, InPS Vision, ISoft Synergy, iSoft Premiere & TPP Systm One)

Data Input & Extraction

This half day seminar looks at the basic and more advanced features of data input and extraction, including the use of data entry tools and searches.

Target audience - IT Managers, Practice Managers, GPs, Nurses, Data Entry Clerks and any practice members responsible for data quality.

Duration - Half-day seminar

Booking information - Number of delegates: 1 - 30

Data Entry Templates

Consistency in recording is critical to the quality and care provided. Being able to create data entry templates will enable control over the information recorded

Target audience - IT Managers, Practice Managers and any practice members responsible for data quality.

Duration - Half-day seminar

Booking information - Number of delegates: 1 - 30

Clinical System for the Practice Nurse

This half day seminar specifically designed for practice nurses will help increase skills and knowledge in the use of the clinical system including:

Effective recording of consultations
Using data entry tools
Prescribing shortcuts
Searches & audits
Hints & Tips

Target audience - Practice nurses and health care assistants

Duration - Half-day seminar

Booking information - Number of delegates: 1 - 30

Effective Use of QOF Management Tools

The Quality & Outcomes framework is an effective

Target audience - IT Managers, Practice Managers, Administrators, Practice Nurses, GPs and any practice member involved in analysing data for QOF

Duration - Half-day seminar

Booking information - Number of delegates: 1 - 30

Consultation Mode

This seminar is ideal for new users to a clinical system who wish to increase their knowledge of consultation mode or existing users that wish to improve their skills. Delegates will learn how to effectively use consultation mode, increase their use of data collection tools and also learn hints and tips to help increase their effective use of consultation mode.

Target audience - GPs, Nurses, Healthcare Assistants & any practice members that use consultation mode.

Duration - Half-day seminar

Booking information - Number of delegates: 1 - 30

Getting the best out of your system

This hints & tips session is ideal for delegates wishing to increase their knowledge of the clinical system. By attending the session delegates will learn effective and efficient ways of using the clinical system to their best advantage including system shortcuts.

Target audience - IT Managers, Practice Managers. Practice Nurses, GPs & Administrators.

Duration - Half-day seminar

Booking information - Number of delegates: 1 - 30

Clinical System for the GP

During this half day seminar GPs will learn the skills to allow them to effectively use the clinical system. Including recording consultation and prescribing data, searches & also QOF analysis tools.

Target audience - GPs including locums.

Duration - Half-day seminar

Booking information - Number of delegates: 1 - 30

System Management & Maintenance

Delegates will have an opportunity to learn how to use security profiles and passwords, protect their clinical system against unauthorised access, use audit trails, understand the email policy and internet use, use antivirus precautions and protection service, manage system and appointment backups & monitor updates.

Target audience - Practice Mangers, IT Managers & Administrators.

Duration - Half-day seminar

Booking information - Number of delegates: 1 - 30

Personal Development

Telephone Techniques

This seminar takes a 'fun but serious' look at developing reception skills. Never has access to general practice been more scrutinised that it is today. Upon completion, delegates will understand telephone calls from both the practice & patient side and be more confident when dealing with calls in & out of the practice

Target audience - Receptionists and any staff who are in a patient contact role.

Duration - Half-day seminar

Booking information - Number of delegates: 1 - 30

Chaperones

Chaperone Training - a half day interactive workshop on the responsibilities of chaperones, when it is appropriate to use chaperones, policies & protocols and recording information for audit purposes. Ideal for all practices.

Target audience - Any practice members involved in the use of chaperones.

Duration - Half-day seminar

Booking information - Number of delegates: 1 - 20

Effective Communication

Communication is key to the smooth running of a practice. Not only communication with patients but effective use of good communication in-house is key to the successful running of a practice.

Target audience - All practice members who wish to improve or review their communication skills.

Duration - Half-day seminar

Booking information - Number of delegates: 1 - 30

The New Practice Manager

Are you new to the role of Practice Management? Would you like some help with the basics of practice management and effective use of your IT systems including the Quality & Outcomes Framework & Clinical DES information

Target audience - Practice Managers

Duration - Half-day seminar or bespoke on-site training

Booking information - 1-30 delegates or bespoke one-to-one in-practice training

Customer Service

Customer Service Seminar

Target audience - All practice members that wish to improve their customer service skills

Duration - Half-day seminar or bespoke on-site training

Booking information - 1-30 delegates or bespoke one-to-one in-practice training

Dealing with Difficult Patients

Learning how to deal with difficult patients helps with the smooth day to day running of your practice. In the vast majority of cases patients' behaviour and attitudes pose no problems, but every practice has patients who can be described as difficult. By attending this half day seminar your practice members will learn the skills necessary to deal with difficult patients

Target audience - Any practice members who deal with patients day to day.

Duration - Half-day seminar or bespoke on-site training

Booking information - 1-30 delegates

Working Effectively as a Team

Effective teamwork is essential to the success of any practice. The positive effects of productive teamwork can energize an entire practice, just as the negative effects of a lack of teamwork can cripple a practice. This half-day seminar emphasises the benefits of teamwork & also enables practices to identify current difficulties & work on suitable solutions.

Target audience - All practice members

Duration - Half-day seminar or bespoke on-site training

Booking information - 1-30 delegates

The New Receptionist

This half day seminar looks at the wider skills required by a practice receptionist. By attending this seminar receptionists will improve their skills in communication, team working, telephone technique, face to face skills, information governance & best practice.

Target audience - Reception staff

Duration - Half-day or full-day seminar

Booking information - 1-20 delegates

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